Serial numbers and replacement CDs


Q: I have lost my serial number and or download link for the electronic download of software I purchased. How do I get a replacement link and serial number?
Q: I purchased a NewSoft brand product that was missing documentation, serial numbers or components from a non *retail source*. How do I get replacements sent to me?
Q: I have lost my serial number that came with a boxed version of NewSoft software that I purchased. How do I get a replacement serial number?
Q: I have a NewSoft product that is not listed or recognized on the NewSoft website; and the date on the software CD is prior to 2000.


Software bundled with third-party manufacturers' hardware


Q: I purchased a hardware device manufactured by another company (such as a digital camera, a scanner, etc.) and it had NewSoft software included with it and have lost the original CD. How do I get a replacement CD?
Q: The software that came with my camera manufactured by another company doesn't work with my new operating system. How do I go about getting updated software for my camera?
Q: I purchased an Epson product that came with Epson Smart Panel software and need the most current version to work with my new operating system.
Q: Are there patches or updates available for NewSoft software that were bundled with other manufacturers' hardware?
Q: I purchased a device that has NewSoft software in the box, but the original manufacturer's website or phone number are no longer in service. Can NewSoft replace the software?


Patches, updates and upgrades


Q: What is the difference between a patch, an update and an upgrade?
Q: Am I eligible for an upgrade?
Q: I have an older version that is not working under the current operating system. How do I get an updated version or support for this version?
Q: How long am I eligible for patches or updates for NewSoft products?
Q: Are there patches or updates available for NewSoft software that were bundled with other manufacturers' hardware?


Returning Items not Purchased through NewSoft


Q: I purchased a hardware manufactured by another company (not by NewSoft) and it is not working. I want to return it for a refund.
Q: I am returning a physical shipment and requesting a refund. Will I get a refund for shipping charges and/or customs broker fees?


Technical support and trial version


Q: I am getting spam/virus e-mails from NewSoft service email address on a regular basis and want to report it. How do I do this?
Q: I just downloaded a trial and/or beta version of NewSoft software and I am having problems getting it to work. How may I get support for this?
Q: NewSoft UK support contact information